Evaluated Agents
148
+8.4%
Active in August 2026
Avg Quality Score
92.4%
+2.1%
Target threshold: 90.0%
Total Interactions
42,850
-1.3%
Calls, chats & tickets
First Contact Resolution
78.6%
+4.5%
Across all channels
Slicers:
Interaction Volume vs Quality SLA
Daily evaluation performance throughout the month
Interactions
Quality %
Inquiry Distribution
Categories handled across agent sheets
Diet & Regimen
38%
Product Usage
27%
Top Agent Performance Matrix
PivotTable records linked to August 2026 data cache
| Agent Name | Department / Team | Interactions | Avg Handle Time | CSAT Score | QA Score | Status |
|---|---|---|---|---|---|---|
|
AP
Ananya Patel
|
Hair Coach Specialist | 412 | 4m 12s | 4.9 / 5.0 | 96.8% | Top Tier |
|
RS
Rahul Sharma
|
Clinical Support | 389 | 5m 04s | 4.8 / 5.0 | 94.2% | Optimal |
|
PM
Pooja Mishra
|
Retention & Follow-up | 340 | 3m 48s | 4.4 / 5.0 | 88.5% | Needs Review |
|
VK
Vikram Kapoor
|
Diet & Prescription Ops | 405 | 4m 30s | 4.7 / 5.0 | 93.1% | Optimal |
Showing 1 to 4 of 148 Agents